Responsibilities – Brian serves as Chief Customer Officer. His responsibilities include leading and developing our Customer Experience, Marketing and award-winning Creative Services teams. His focus is on innovation, process improvement, increasing velocity and creating a culture that produces valuable customer experiences and results.
Background – Since joining Mspark in 2012, he has held various leadership roles within Mspark. These roles have included Creative Director, Senior Director of Creative Services, Vice President of Customer Experience and Creative Operations and most recently, Chief Customer Officer.
Prior to joining Mspark, he held a variety of senior-level positions in the corporate and agency spaces, including roles at blr|further, o2ideas, Healthsouth and Collegiate Sports Partners. In these roles, he worked with large brands like Verizon Wireless, Chick-fil-a, Honda, Toys “R” Us, American Red Cross, The PGA Tour, Arby’s, Subway and The Southeastern Conference.
Education – Brian holds a Bachelor of Arts degree in Communication from University of Alabama – Birmingham with a minor in Psychology, and he studied Spanish at the University of Guadalajara – UAB Study Abroad Program. He has also completed the Strategic Leaders Program at the University of Michigan – Stephen M. Ross School of Business, as well as the Executive Education Program at the University of Notre Dame – Mendoza College of Business.